Patient Service Representative

Tennessee Orthopaedic Alliance, PA • Spring Hill, TN

just now • Onsite

About The Position

We are excited to announce that our new Spring Hill location is scheduled to open in Spring 2026!

We are currently hiring for multiple positions, with training to take place at our Columbia, TN site. Team members will then transition to the new Spring Hill location once it opens.

This position is a full-time, permanent onsite clinical position within Tennessee Orthopaedic Alliance in Spring Hill.

Requirements

• Experience collecting co-payments, deductibles, coinsurance, and balances.
• Knowledge of administrative and clerical procedures.
• Professional personal presentation and excellent customer service practices
• Previous experience and knowledge of insurance.

Nice To Haves

• NextGen Software experience.

Responsibilities

• Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible.
• Greet patients as they arrive and facilitate the registration process.
• Work closely with clinical colleagues and administrative teammates to develop a cohesive, high-performing team.
• Verify patient demographic information upon arrival.
• Update and change insurance information as appropriate.
• Collect copayments, coinsurances, deductibles, and balances.
• Verify Insurance coverage.
• Respond to patient billing or financial inquiries
• Ensure that all documentation is scanned, and information entered accurately

Benefits

• Competitive pay
• Comprehensive benefits package including medical, dental, vision, 401k match with employee contribution and discretionary profit-sharing
• Paid Time Off (which increases with years of service)
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed