Patient Service Representative

The Jane Pauley Community Health Center, Inc. • Indianapolis, IN

5d

About The Position

Empowering communities through accessible, inclusive, and compassionate care.
At the Jane Pauley Community Health Center (JPCHC), every role is rooted in purpose. As a Federally Qualified Health Center (FQHC), we’re committed to providing high-quality, integrated care regardless of income or insurance status. Our mission-driven team supports underserved populations in Indiana, and we’re proud to create a welcoming, team-based environment where employees can grow and thrive.

We are currently seeking a Patient Service Representative (PSR) to join our team. This role is ideal for someone who thrives in a patient-facing environment, enjoys variety, and is passionate about supporting community health.
Job Summary
As a Patient Service Representative, you will serve as the first point of contact for patients both in person and over the phone. You’ll play a vital role in scheduling, registration, insurance verification, and ensuring a warm and welcoming experience. This float position provides coverage across the JPCHC network, requiring reliable transportation and flexibility to support multiple practice sites.

Requirements

• High School Diploma or equivalent (GED) preferred
• Knowledge of medical office practices required
• Strong written and verbal communication skills
• Excellent customer service and interpersonal skills
• Ability to adapt quickly and travel between practice sites as needed
• Basic computer literacy and accuracy in data entry

Nice To Haves

• At least two (2) years of experience in an ambulatory healthcare setting preferred

Responsibilities

• Greet and assist patients and families in a professional and friendly manner
• Schedule patient appointments and manage inbound calls (answered by third ring)
• Collect and verify patient demographics and insurance information in the Electronic Health Record (EHR)
• Determine patient eligibility for financial assistance programs and obtain required documentation
• Collect patient co-payments and follow JPCHC’s money handling procedures
• Assist with medical record requests, correspondence, and message response within one business day
• Maintain cleanliness and organization of the patient waiting area
• Provide coverage across JPCHC locations during staffing shortages
• Participate in departmental and organizational meetings
• Perform other duties as assigned

Benefits

• Highly competitive and comprehensive medical, dental, vision, benefit plans
• Generous paid time off, including vacation and sick time
• 401(k) with a 6% contribution
• Life and Disability insurance plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED