Patient Service Representative

North Kansas City Hospital•North Kansas City, MO

53d

About The Position

Here at NKC Health our mission is to empower hope and healing in every life we touch. Whether you are serving patients at a primary care clinic, specialty clinic, or in a support capacity, every team member works together to complete this mission. NKC Health Lung Care clinic is hiring a Patient Service Representative! If you're looking for a great opportunity to impact our communities, join our NKC Health team! As a patient service representative, you will perform front office duties, focusing on customer service and billing accuracy and efficiency. The hours of operation for the Lung Care clinic are Monday-Friday, 8am-5pm. Your primary schedule will be during those hours, with periodic need to work outside your schedule to serve our patients. Here at NKC Health, we believe in care empowered. Our actions are the concrete things we do to differentiate ourselves: we lead with heart, we always move forward, and we connect to more. NKC Health is an Equal Opportunity Employer and values diversity in our organization. We do not discriminate against any applicant for employment or employee on the basis of race, color, religion, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Requirements

High School diploma or GED equivalent
Two years of experience in a physician's office or healthcare setting
Customer service skills
Basic office skills

Nice To Haves

CPT and diagnosis coding experience is a plus

Responsibilities

Completes patient registration and eligibility verification accurately and in a timely manner.
Demonstrates positive customer service attitude in person and on the telephone.
Informs patients of their co-pay/deductible responsibility, collects co-payments and patient balances and records payments accurately.
Checks patients out and assists patients with scheduling follow up appointments.
Coordinates receipt and transfer of patient medical records in a HIPAA-compliant manner.
Schedules appointments efficiently to meet provider and patient expectations.
Searches for patients using two patient identifiers to reduce errors and to avoid creating duplicate accounts.
Demonstrates professionalism by articulating and demonstrating professional behavior, accepting responsibility and accountability for actions, adhering to policies and procedures, demonstrating leadership supporting NKC Health initiatives.