Part‑Time Patient Service Representative (Healthcare Scheduling)

TEKsystems•Boulder City, NV

1d•$20 - $20•Remote

About The Position

This is a part‑time Patient Service Representative role focused on helping patients access care across multiple specialty clinics. You’ll handle high‑volume inbound calls, schedule appointments, share preparation instructions, and support patients with clear, accurate information. Training is structured and supportive, and the role begins fully remote.

Requirements

1+ year of experience in a patient‑focused or healthcare environment.
Strong medical terminology understanding.
Experience with patient access, registration, scheduling, or healthcare call centers.
Ability to follow scripts, policies, and scheduling rules accurately.
Comfortable handling continuous phone work.
Ability to work any assigned hours Monday–Friday between operational hours.

Nice To Haves

Medical Assistant or CNA certification.
Experience with Epic, Cerner, Athena, or similar systems.
Bilingual Spanish.
Background supporting specialty clinics (OBGYN, Pediatrics, Radiology, Surgical, etc.).

Responsibilities

Scheduling, rescheduling, and canceling appointments for multiple providers.
Answering a high volume of inbound calls using scripts, decision trees, and scheduling guidelines.
Sharing accurate information about directions, hours, providers, and referral or authorization status.
Determining the right appointment type and urgency based on established criteria.
Sending clear written communication to providers and care teams.
Explaining pre‑procedure steps, labs, and specialty‑specific preparation instructions.
Supporting new patients with how to access available services.
Using systems such as Epic, Cerner, Athena, and Microsoft Office.