Patient Scheduling Representative

One GI, LLC • Virginia Beach, VA

20h • $17 - $20

About The Position

As a Patient Scheduling Representative, you are often the first point of contact in a patient’s care journey. In this vital role, you will coordinate office visits and procedural appointments based on referrals, provider orders, and patient requests — ensuring every patient receives timely, accurate, and seamless scheduling support. If you thrive in a fast-paced environment, enjoy helping others, and value accuracy and teamwork, this role offers the opportunity to make a meaningful impact every day.

Requirements

• Previous healthcare scheduling or medical office experience preferred
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent communication and customer service skills
• Familiarity with practice management and electronic medical record systems preferred

Responsibilities

• Schedule office visits and procedural appointments using physician-defined parameters and preferences.
• Update and maintain referral, demographic, and insurance information in the practice management system.
• Evaluate referrals and direct messages according to physician preferences and practice guidelines, initiating patient contact within 24–48 hours of receipt.
• Make informed decisions regarding safe procedure preparation and scheduling based on physician preferences.
• Select and communicate appropriate preparation instructions to patients, providing verbal education to supplement written materials.
• Call preparation prescriptions into pharmacies when patients are unable to receive prescriptions by mail.
• Communicate special appointment requirements and follow-up needs to clinical and/or endoscopy staff (e.g., anticoagulant/antiplatelet instructions, ICD instructions).
• Provide patients with required forms, educational materials, and appointment instructions.
• Clearly and accurately document patient interactions, education, and communications in the medical record.
• Notify referring providers of scheduled appointments or inability to schedule patients when applicable.
• Communicate operational issues, scheduling conflicts, or referral concerns to the Scheduling Manager, Endoscopy Manager, or Clinic Manager as needed.
• Monitor waitlists and reports for follow-up appointments after clinic and endoscopy visits.
• Monitor patient portals and reminder systems for incoming communications and required actions.
• Assist in optimizing physician and extender schedules by monitoring appointment utilization and condensing schedules when appropriate.
• Manage central scheduling tasks, including portal inbox messages and assigned scheduling work queues.
• Process hospital-related scheduling requests, contact patients for follow-up appointments, and route clinical follow-up information to appropriate clinical team members.
• Track and manage specialty clearances including cardiac, pulmonary, blood thinner, neurology, and urology clearances to support timely patient care.
• Specialty Scheduling: This position includes scheduling for specialized procedures, including but not limited to: BRAVO, CAP, EMR, ERCP, ESD, EUS, FMT, PEG, PNE, and hospital-based appointments.

Benefits

• Excellent paid time off for a healthy work/life balance.
• We’ve got your future in mind! With our generous 401(k) plan, we’ll help you grow your nest egg with an employer match that makes saving for retirement even sweeter.
• Looking to further your education? We want to help! We offer education reimbursement opportunities, with generous annual support based on your employment status.
• Internal growth opportunities. We want to aide in your training and development.
• Competitive health and supplemental benefits; with FSA and HSA options.
• Love where you work? Spread the word! Refer a friend who’d be a great fit for One GI® and earn a special bonus when they join the team!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED