Patient Service Representative - South County - Part Time

Esse Health•Saint Louis, MO

44d•Onsite

About The Position

Esse Health is the largest independent physician practice in the St. Louis Metropolitan area with over 100+ physicians, in 35+ locations, serving nearly 130,000 patients. We are leading the health care community by placing patients and their physicians at the center of health decisions. Esse Health is more than a healthcare provider - it's a place where medicine is a calling and not just a profession. It's a team of extraordinary medical professionals with the latest ideas for keeping patients healthier. Esse Health is currently seeking a part-time Patient Service Representative for our South County Internal Medicine office located at 5034 Griffin Road! Summary: The Patient Service Representative's main responsibility will be performing check-in and check-out functions at the front desk, accepting charges and answering patient billing questions, collecting co-pays and balances due. The chosen candidate must project a positive and professional image in all interactions with patients and coworkers. We are seeking candidates who have the ability to multi-task and stay organized, as well as who possess a strong desire to delivery quality customer service! The schedule for this position is 3 days a week: 8:00 a.m. - 4:30 p.m. Monday will be a required day, but the other two days are negotiable. This is NOT a benefit eligible position.

Requirements

ability to multi-task and stay organized
strong desire to delivery quality customer service!
ability to recognize priority or emergency phone calls
ability to communicate effectively with patients, both on the telephone and in person, including patients who are angry or upset
ability to perform multiple tasks in a fast-paced environment
ability to sit at a desk and answer the telephone/perform data entry up to 8 hours a day
proficient with Windows-based PC environment

Nice To Haves

Formal training which will probably be indicated by a high school diploma or equivalent
1 or more years of experience working with the public, preferably in a healthcare setting
Knowledge of medical terminology
knowledge of the different types of health insurance plans; i.e. HMO's, PPO's, etc.

Responsibilities

performing check-in and check-out functions at the front desk
accepting charges and answering patient billing questions
collecting co-pays and balances due
project a positive and professional image in all interactions with patients and coworkers