Patient Service Representative (Westchester Dermatology)

DERMCARE MANAGEMENT LLC•Los Angeles, CA

1d•Onsite

About The Position

The Patient Services Representative is primarily responsible for supporting the clinic's daily operations by providing excellent customer service, administrative support, and fulfilling general clerical office duties. This role contributes to a positive work environment by treating peers, managers, providers, and patients with fairness, professionalism, and courtesy. The representative must ensure adherence to all HIPAA, OSHA, federal, and state guidelines specific to patient care and privacy.

Requirements

Minimum High School diploma or equivalent
Minimum 1-year prior customer service experience
Proper demeanor for a Dermatology office
Detail and outcome oriented
Able to handle a multitude of tasks in a sometimes, ever-changing environment
Effective at listening, to understand, clarifying and responding to questions/concerns raised by patients

Nice To Haves

Healthcare experience preferred.
Prior experience in Dermatology office setting a +
Bilingual - Spanish speaking

Responsibilities

Greet patients & caregivers, providing welcoming and professional customer service.
Scheduling & rescheduling patient appointments as needed.
Chart preparation for following business day
Verifying eligibility & benefits
Listing co-pay, deductible, coinsurance on fee ticket
Obtaining prior authorizations or referrals as required for patient visit
Notify patients at check in if they will have to pay a deductible or co-insurance at checkout.
Collect all monies due at time of service and post payments collected from patient copays & balances.
Maintain public spaces, such as waiting rooms to ensure they are clean, comfortable and organized.
Competently navigate and use all computer applications, including practice management systems, EMRs, internet-based applications and standard office applications.
Assist patients at check in, including, but not limited to: Confirming/entering patient demographics into the practice management system
Assisting patients in completing consents, forms & obtaining copies of identification and insurance cards.
Document and call no shows
Assist patients at check out, including but not limited to: Collecting & posting payments from deductibles, elective procedures & cosmetic treatments.
Assisting with product sales.
Scheduling follow up appointments as directed by the providers/clinical staff
Document and call no shows as needed
Scan completed fee ticket into patients chart at end of visit.
End of day fee ticket, batch submission and cash reconciliation with the highest degree of accuracy.
All front desk staff logged in daily into the communication portal, and stay in close contact with call center (for call center offices).
Process and submit medical records request in accordance with HIPAA guidelines.
Distribute faxes as received to appropriate parties.
Relay updates and information between patients, staff members and providers as needed in order to maintain a smooth patient flow, and service patient needs in a timely manner.
Other duties as assigned by management from time to time.