Patient Service Representative - East Mason

Prevea Health • Green Bay, WI

1d

About The Position

The Patient Service Representative (PSR) role at Prevea Health is responsible
for welcoming, registering, and scheduling patients and/or visitors in a
friendly and positive manner. This position acts as a liaison between patients
and medical staff. The Patient Service Representative (PSR) is responsible for
creating a positive first impression for anyone who uses Prevea Health services,
whether over the phone, in person, or through MyPrevea.

Requirements

• High School Diploma and/or GED Required
• 1-3 years Experience in customer service, insurance and/or healthcare setting Preferred
• Display proficient telephone and computer skills with clear and professional speaking abilities.
• Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
• Capable of being empathetic and responsive to patient’s needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
• Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.
• Capable of effectively and positively interacting with staff members throughout the company.
• Promote teamwork and provide a supportive environment throughout the organization.
• Display grammar, spelling, and punctuation knowledge to type patient information and take appropriate messages accurately.
• Able to work independently and think critically using provided information.

Responsibilities

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Route medical inquiries, complaints & messages to appropriate parties.
• Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues
• Schedule and confirm patient appointments.
• Provide accurate daily batch and/or deposits to appropriate staff for processing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED