Patient Service Representative

Metro Vein Centers•Fort Worth, TX

17h•Onsite

About The Position

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments, with over 60 clinics across 7 states. Their mission is to improve people’s quality of life by relieving the painful symptoms of vein disease. As a Patient Service Representative (PSR), you are the first and last impression for patients and a vital part of the clinic’s success. This is a high-volume, medical front desk role supporting check-in, check-out, insurance verification, EMR scheduling, and financial collections. The company is looking for someone with a warm, professional presence who thrives in a fast-paced clinical environment and understands the nuances of medical office workflows. Prior experience in healthcare or medical scheduling is strongly preferred. Priority will be given to candidates who are bilingual in Spanish and English, as this skill helps them better serve their diverse patient population.

Requirements

High school diploma or equivalent required
2+ years of customer service experience
Comfort handling sensitive information with discretion and accuracy
Excellent communication skills and professional demeanor

Nice To Haves

Medical front desk or healthcare administrative experience strongly preferred
Proficiency in insurance verification, EMR scheduling, and payment collection preferred
Bilingual in Spanish is a plus

Responsibilities

Greet and check in patients warmly at the front desk and by phone
Accurately verify insurance eligibility and collect copays, coinsurance, or balances
Schedule and confirm appointments using EMR and patient management tools
Answer phones and assist with inquiries regarding treatments, billing, or referrals
Collect and scan patient documentation and ensure EMR records are current
De-escalate patient concerns or scheduling issues with calm professionalism
Collaborate with clinical staff and office managers to ensure patients are placed correctly and seen on time
Maintain a clean, welcoming front desk area
Support operational tasks as needed (e.g., faxing, supply ordering, data entry)