Patient Service Representative
About The Position
Lakeview Dental Center and Precision Dental Center is seeking a friendly and motivated Patient Service Representative to join our clinical team and support our offices in Chandler and Gilbert, AZ. We are committed to delivering a high level of patient care and satisfaction in a collaborative, team-based environment. At Dental One Associates, we pride ourselves on offering comprehensive, personalized dental care in a warm and welcoming atmosphere. Our focus is on patient comfort and providing advanced treatments to support long-term oral health. If you're passionate about patient service and enjoy working in a professional, patient-focused setting, we’d love to hear from you! Position Overview: This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.
Requirements
- Must have exceptional customer service skills
Nice To Haves
- Experience working in a dental, medical, or other health-care office, preferred
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone
Responsibilities
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to DCA Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Benefits
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment with access to modern dental technology
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
