Patient Service Representative

Hudson Dental Arts • Hudson, NY

3d • $19 - $25 • Onsite

About The Position

Hudson Dental Arts is currently looking for a Patient Service Representative to work in the Hudson, NY office. If you are looking to join a great team, have a background in the dental industry, are an outgoing and upbeat individual, who is extremely organized, able to work independently, and a go getter who enjoys working in a fast-paced high-volume environment - Apply Today!

Requirements

• Dental Experience preferred.
• Implant Experience preferred.
• Outstanding customer service and interpersonal skills.
• Excellent organization, time management, and multitasking abilities.
• Excellent phone, written and in-person communication skills.
• Knowledge of dental office front desk daily tasks and routine.
• Knowledge of basic dental terminology and CDT codes.
• Knowledge of dental insurance and billing.
• Professional manner and appearance.
• Computer literacy in basic applications like email and Microsoft Office.

Responsibilities

• Welcome and check-in patients according to office protocol, verifying and updating patient information.
• Maintain a professional welcome area; keep area clear by ensuring trash is taken out, areas are clean, floors are free of debris and supplies are stocked.
• Maintains front office supplies inventory and supply ordering via KanBan system.
• Assist patients in filling out required forms.
• Schedule, cancel, reschedule and confirm patient appointments as needed.
• Maintains (EDR) electronic dental records, documentation, and files.
• Endeavors to keep patients on schedule and communicates with provider(s) accordingly to make the most of provider and staff time.
• Manage patient relations and resolve patient problems; escalate to Office Manager as needed.
• Charge patients at time of treatment and present financial options.
• Answer any documentation or billing questions.
• Discuss with patients the required insurance deductibles & co-pays, balances due, purchase of dental products.
• Enter payment details in the patient's ledger.
• Make any necessary follow-up appointments or reminders to follow-up.
• File insurance claims and track their progress.
• Checks faxes and files reports and documents electronically.
• Participates in the medical office emergency routine when required.
• Maintain petty cash.
• Perform office duties such as document filing, scanning, and copying.
• Support Marketing efforts including requesting patient referrals.
• Maintain facility and records in accordance with HIPAA regulations.

Benefits

• Medical, Vision & Dental Insurance
• 401K with Employer match
• Paid Time Off
• Paid Holidays
• Employee Discount
• Continuous Education

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed