Patient Service Representative - Galleria

CLS Health PLLC•Houston, TX

7d•Onsite

About The Position

CLS Health is a growing physician-led healthcare system in Houston, Texas, focused on providing holistic, multispecialty care. They are looking for a professional and courteous Patient Service Representative I to be the first point of contact for patients, responsible for excellent customer service, coordinating financial responsibilities, and ensuring a positive patient experience when they visit the facility.

Requirements

High school diploma or equivalent
Excellent communication and interpersonal skills
Ability to multitask and prioritize effectively
Strong attention to detail and accuracy
Proficiency in Microsoft Office and other computer applications
Knowledge of medical terminology and insurance billing required

Nice To Haves

Experience in a medical office or customer service environment

Responsibilities

Greet patients and visitors in a friendly and welcoming manner
Verify patient information, including insurance coverage and personal information
Collect co-pays and other fees from patients at the time of service
Ensure the referrals are in the patient's chart before the patient comes in
Maintain patient records and ensure that they are accurate and up to date
Count cash box and complete cash reconciliation forms. Once close is completed, sign off on EBO report and cash reconciliation
Handle patient complaints and resolve issues in a professional manner
Perform other administrative tasks as needed