Patient Service Representative

RAYUS Radiology•Boca Raton, FL

8h•Onsite

About The Position

RAYUS Radiology is seeking a Patient Service Representative to join their team. This role is crucial for challenging the status quo in radiology by making it a critical first step in diagnosis and treatment. The representative will execute day-to-day patient-facing services, ensuring quality assurance and customer service satisfaction. Key responsibilities include facilitating and coordinating communication between patients, family members, and staff, and providing optimal patient-centered services. This position supports the imaging center's front office, medical records, and technologists through a rotation of front desk, medical records, and technologist assistant roles. It is a full-time position working Monday-Friday, 3:30pm - 12:00am.

Requirements

High School diploma, or equivalent
One (1) year of applicable customer service experience
Experience working in a healthcare setting
Working knowledge of Microsoft Office
Proficient with using computer systems and typing

Nice To Haves

Two (2) years' customer service experience
Experience using electronic medical record/health record (EMR/HER) computer systems
Experience working in a Radiology/Diagnostic Imaging healthcare setting
Knowledge of basic medical terminology
Insurance knowledge
Bilingual

Responsibilities

Serve as initial point of contact for patients and visitors, providing positive patient service experiences for both front desk and medical records interactions.
Register patients by validating accurate demographic information and professionally collecting out-of-pocket payments prior to services.
Inform patients about delays and wait times, and follow up to ensure inquiries or complaints are resolved.
Answer, investigate, and/or direct patient inquiries or complaints to a supervisor or manager.
Obtain and validate photo identifications and insurance cards, scanning relevant documents into patient charts.
Provide and thoroughly explain Consent, Financial, and HIPAA compliance related documents to patients.
Proficiently utilize and apply EHR software, hardware, and programs.
Scrutinize prescriptions and referrals for accuracy to ensure patients receive appropriate and necessary exams.
Effectively coordinate with interdepartmental professionals for appointment scheduling and admission/encounter.
Verify and dispense oral contrast and preparation instructions to patients scheduled for upcoming appointments.
Participate in medical office emergency routines, including summoning ambulance/EMS or assisting staff.
Manage outgoing and incoming faxes through electronic and manual fax machines.
Maintain appropriate levels of administrative office supplies (e.g., brochures, cards, sign-in sheets).
Contact referring Physician offices to verify or request pending information necessary for patient exams.
Organize and prioritize tasks to meet deadlines and maintain efficient patient flow, taking appropriate action with sound judgment.
Use proper phone and written etiquette when handling correspondence.
Maintain cleanliness, sanitation, literature organization, and beverage/refreshment supply in reception and patient waiting areas.
Align with company mission and embody core values of RAYUS.
Adhere to and comply with company policies, procedures, operational objectives, and goals.
Maintain strict confidentiality of PHI in adherence to HIPAA regulations.
Ensure quality assurance of health records by verifying completeness, accuracy, and proper entry into computer systems.
Retrieve and release health information data/medical records in compliance with HIPAA and company policies.
Interact cooperatively and inclusively with patients and team members of different diversities.
Work as a liaison between healthcare providers and offices in a timely manner.
Provide clear and friendly patient education on diagnostic examinations and deliver instructions.
Professionally manage Stat/Urgent cases pending communication from referring healthcare provider instructions.
Monitor all modality schedules.
Greet and escort patients to changing rooms and briefly explain procedures.
Perform prep/changing room turnaround using proper sanitizing techniques.
Help technologists stay on time by preparing the next patient.
Ensure all patient areas are stocked and organized.
Clean and stock patient prep room and patient restroom.
Stock linen and empty laundry at the end of the shift.
Check with technologists, center supervisor, or center manager for additional duties as needed.