Patient Service Representative Supervisor

Orthopedic Institute PC•Tea, SD

About The Position

We are seeking a dedicated and organized Patient Services Supervisor to join our healthcare team. This role offers an exciting opportunity to lead patient service operations, ensuring a seamless and positive experience for our patients while supporting our mission to provide exceptional care. The ideal candidate will demonstrate strong leadership, excellent communication skills, and a commitment to patient-centered service.

Requirements

Bachelor's degree in healthcare administration, business, or related field preferred
Proven experience in patient services, healthcare administration, or a similar role
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Knowledge of healthcare regulations, privacy laws (e.g., HIPAA), and medical office procedures
Proficiency in electronic health records (EHR) systems and office software
Ability to multitask, prioritize, and work effectively in a fast-paced environment
Problem-solving skills and a patient-focused attitude

Responsibilities

Oversee daily operations of the patient services department, including reception, scheduling, and patient inquiries
Supervise and train front-office staff to ensure high standards of customer service and efficiency
Coordinate patient appointments, admissions, and discharges in collaboration with clinical teams
Resolve patient concerns and complaints promptly, maintaining a positive patient experience
Ensure compliance with healthcare regulations, privacy laws, and organizational policies
Maintain accurate patient records and manage administrative documentation
Collaborate with healthcare providers and administrative staff to optimize workflow and service delivery
Monitor departmental performance metrics and implement improvements as needed