Patient Service Representative (Phones) – South County
About The Position
Esse Health is the largest independent physician practice in the St. Louis Metropolitan area with over 100+ physicians, in 35+ locations, serving nearly 130,000 patients. We are leading the health care community by placing patients and their physicians at the center of health decisions. Esse Health is more than a healthcare provider - it's a place where medicine is a calling and not just a profession. It's a team of extraordinary medical professionals with the latest ideas for keeping patients healthier. Esse Health is currently seeking a full-time Patient Service Representative for our South County Internal Medicine office located at 5034 Griffin Road! Summary: The Patient Service Representative's main responsibility will be answering incoming calls for 9 providers. The PSR will ask pertinent questions related to patient symptoms and relay this information to the provider. The chosen candidate must project a positive and professional image over the phone, and in all interactions with patients and coworkers. This position will be trained to cover the front desk and check-in/out, as well. We are seeking candidates who have the ability to multi-task and stay organized, as well as who possess a strong desire to delivery quality customer service!
Requirements
- Ability to multi-task and stay organized
- Strong desire to delivery quality customer service
- Knowledge of medical terminology
- Knowledge of the different types of health insurance plans; i.e. HMO’s, PPO’s, etc.
- Ability to recognize priority or emergency phone calls
- Ability to communicate effectively with patients, both on the telephone and in person, including patients who are angry or upset
- Ability to perform multiple tasks in a fast-paced environment
- Ability to sit at a desk and answer the telephone/perform data entry up to 8 hours a day
- Proficient with Windows-based PC environment
Nice To Haves
- Formal training which will probably be indicated by a high school diploma or equivalent
- 1 or more years of experience working with the public, preferably in a healthcare setting
Responsibilities
- Answering incoming calls for 9 providers
- Asking pertinent questions related to patient symptoms
- Relaying information to the provider
- Projecting a positive and professional image over the phone
- Cover the front desk and check-in/out
Benefits
- Multiple medical coverage benefits
- Generous PTO policy + 8 paid holidays
- 401k match + profit sharing
- Tuition reimbursement
- Wellness program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
