Patient Service Representative (Phones) – West County/Chesterfield

Esse Health • Chesterfield, MO

8d • Onsite

About The Position

Esse Health is the largest independent physician practice in the St. Louis Metropolitan area with over 100+ physicians, in 35+ locations, serving nearly 130,000 patients. We are leading the health care community by placing patients and their physicians at the center of health decisions. Esse Health is more than a healthcare provider - it's a place where medicine is a calling and not just a profession. It's a team of extraordinary medical professionals with the latest ideas for keeping patients healthier. Esse Health is currently seeking a full-time Patient Service Representative for our West County Internal Medicine office located at 1585 Woodlake Drive in Chesterfield. Summary: The Patient Service Representative's main responsibility will be answering incoming calls for the office. The PSR will ask pertinent questions related to patient symptoms and relay this information to the provider. The chosen candidate must project a positive and professional image over the phone, and in all interactions with patients and coworkers. We are seeking candidates who have the ability to multi-task and stay organized, as well as who possess a strong desire to delivery quality customer service! Previous healthcare experience is required. Clinical experience is a plus.

Requirements

• Previous healthcare experience is required
• Ability to multi-task and stay organized
• Strong desire to delivery quality customer service!

Nice To Haves

• Clinical experience
• Formal training which will probably be indicated by a high school diploma or equivalent
• 1 or more years of experience working with the public, preferably in a healthcare setting
• Knowledge of medical terminology
• Knowledge of the different types of health insurance plans; i.e. HMO’s, PPO’s, etc.
• Ability to recognize priority or emergency phone calls
• Ability to communicate effectively with patients, both on the telephone and in person, including patients who are angry or upset
• Ability to perform multiple tasks in a fast-paced environment
• Ability to sit at a desk and answer the telephone/perform data entry up to 8 hours a day
• Proficient with Windows-based PC environment

Responsibilities

• Answering incoming calls for the office
• Asking pertinent questions related to patient symptoms
• Relaying information to the provider
• Projecting a positive and professional image over the phone
• Interacting with patients and coworkers
• Multi-tasking
• Staying organized
• Delivering quality customer service

Benefits

• Multiple medical coverage benefits
• Generous PTO policy + 8 paid holidays
• 401k match + profit sharing
• Tuition reimbursement
• Wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees