Patient Service Representative II (1.0 FTE Day)

Franciscan Alliance, Inc.•Indianapolis, IN

2d•Onsite

About The Position

When people come into a doctor’s office or hospital, they need to be greeted by a competent professional with a warm personality. The kind of person who can find the answers to their questions, handle their registration pleasantly and efficiently, and send them home with a sincere goodbye. It’s not the job for everyone – but it might be just the right job for you. WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT Greets and checks-in patients; verifies information and enter it into the system. Registers patients for services in Electronic Medical Record and collects all information required to validate identity and bill for services. Receives insurance co-pay payments and posts amounts paid to patient accounts as appropriate for setting. Compiles and records medical charts, reports, and correspondence. Receives Patients and Visitors to department. Answers telephone with proper telephone etiquette. Directs patients/visitors/providers and/or forwards communications in an effective and accurate manner. Handles telephone communication effectively, makes patient appointments, confirms and updates patient information in the electronic medical record, maintains department records and logs as requested, maintains adequate levels of supplies. Works with other department and providers to ensure referrals, insurance verification/authorization is obtained prior to patient appointment. Verifies insurance information and updates EMR as appropriate. Coordinates with verification/authorization team, providers and clinical team to validate appropriate referrals and authorizations are obtained prior to treatment. Performs other duties as assigned. Complies with all policies and standards. Schedule is Monday through Friday from 8:00 AM to 4:30 PM.

Requirements

High School Diploma/GED Required

Nice To Haves

2 years Primary Care/Office Preferred
2 years Customer Service Preferred
Basic Life Support Program (BLS) - American Heart Association Preferred

Responsibilities

Greets and checks-in patients; verifies information and enter it into the system.
Registers patients for services in Electronic Medical Record and collects all information required to validate identity and bill for services.
Receives insurance co-pay payments and posts amounts paid to patient accounts as appropriate for setting.
Compiles and records medical charts, reports, and correspondence.
Receives Patients and Visitors to department.
Answers telephone with proper telephone etiquette.
Directs patients/visitors/providers and/or forwards communications in an effective and accurate manner.
Handles telephone communication effectively, makes patient appointments, confirms and updates patient information in the electronic medical record, maintains department records and logs as requested, maintains adequate levels of supplies.
Works with other department and providers to ensure referrals, insurance verification/authorization is obtained prior to patient appointment.
Verifies insurance information and updates EMR as appropriate.
Coordinates with verification/authorization team, providers and clinical team to validate appropriate referrals and authorizations are obtained prior to treatment.
Performs other duties as assigned.
Complies with all policies and standards.