Customer Service Rep (1.0 FTE Day)

Franciscan Alliance, Inc.

2d•$16 - $20•Remote

About The Position

The Customer Service Rep ensures the timely response to incoming phone calls and written correspondence from patients. This position advises the patient of financial obligations and introduces satisfactory avenues for account resolution. WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT Answer incoming telephone calls while demonstrating clear, courteous, and professional verbal communication skills. Assess and respond to the needs of patients, medical staff, and community. Communicate with the patient regarding any necessary follow up. Contact patient or available source to obtain required information to ensure accurate patient billing. Provide customer service by phone, electronically, and in person to internal and external customers by accurately answering account related questions regardless of payor. Record data or make account updates as necessary as information is presented through a call, MyChart, or correspondence. Refer account to appropriate work queue or department if more detailed follow-up or additional information is required. Resend account by reprinting, rebilling, or faxing the account to team handling account or insurance payor, as necessary. Document all communication or review of account in the system in a comprehensible manner. Meet personal and team qualitative and quantitative targets. Training takes place in-person in Northern or Central Indiana for the first two weeks, Monday through Friday, 8:00 a.m.-4:30 pm. After completion of training, you will work-from-home on Monday through Friday from 9:00 a.m.-5:30 p.m.

Requirements

High School Diploma/GED Required
1 Year Customer Service Experience Required

Nice To Haves

3 years Patient Accounting Experience Preferred

Responsibilities

Answer incoming telephone calls while demonstrating clear, courteous, and professional verbal communication skills.
Assess and respond to the needs of patients, medical staff, and community.
Communicate with the patient regarding any necessary follow up.
Contact patient or available source to obtain required information to ensure accurate patient billing.
Provide customer service by phone, electronically, and in person to internal and external customers by accurately answering account related questions regardless of payor.
Record data or make account updates as necessary as information is presented through a call, MyChart, or correspondence.
Refer account to appropriate work queue or department if more detailed follow-up or additional information is required.
Resend account by reprinting, rebilling, or faxing the account to team handling account or insurance payor, as necessary.
Document all communication or review of account in the system in a comprehensible manner.
Meet personal and team qualitative and quantitative targets.