Patient Service Representative I

Ann & Robert H. Lurie Children's Hospital of Chicago•Lake Forest, IL

23h•Onsite

About The Position

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. The position is located at the Outpatient Center in Lake Forest.

Requirements

High school diploma required.
Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing and other allied health and medical center personnel.
Excellent communication/listening skills needed.
Problem solving skills and ability to handle multiple priorities in fast paced environment.
Ability to manage stressful situations appropriately.

Nice To Haves

Some college preferred.
Some knowledge of medical terminology, third party billing, and managed care requirements strongly preferred.
Some knowledge of electronic medical record.
Proficient in Microsoft Word applications such as Outlook and other computer skills preferred.

Responsibilities

Completes pre-registration as well as full registration as needed for families.
Ensures eligibility information accurate.
Obtain patient/family Consents for Care, HIPPA, state & federal mandatory forms, Plain Language Summary as well as any additional forms identified and enters them into Epic.
Queries for MyChart and Care Everywhere, as well as utilizing the Epicecare Link functionality as appropriate.
Check system to see if referral is attached for visit and is appropriate for visit. If able assist familiy with referral for same same day service.
Inform as well as collects payments as appopriate (estimates, copays, outstanding balances, self pay etc) via CCF as well as Health Fusion where applicable.
Makes copies of insurance cards as appropriate.
Ensure families receive appropriate intake forms and instructions to complete for visit. Print labels for clinical use and documents to be scanned.
Provides ID Band to patients as appropriate.
Informs patient/families of any wait times or delays in service.
Schedules appointments,(new, return, same day as well as ancillary appointments) as needed.
May be required to enter patient information in additional electronic systems.
Adheres to organizational Power all principles.
Maintains confidentiality and HIPPA rules.
Completes check-out procedures; prepares required forms for distribution.
Communicates with other Patient Service Representative staff and department team members to coordinate activities.
Other job functions as assigned.
Requirement to enter and or release lab orders (Outpatient Lab).
Follow Epicare link process for orders (Outpatient Lab).
Ensures all paper orders are appropriate/ acceptable (Outpatient Lab).
Enter orders via written orders mode when presented with paper order (Outpatient Lab).
Maintain all written orders as per process for scanning (Outpatient Lab).
Contacts referring provider when appropriate (Outpatient Lab).
Enter notes in Epic regarding # of test and specific instructions (Outpatient Lab).
Follow process for Research, Drop off, Miscellaneous Orders (Outpatient Lab).
Follow process for checking in patient (Medical Imaging).
Follow the Epice Care Link process (Medical Imaging).
Create and/or collect patient payment estimates (Medical Imaging).
If paper order follow Written Order process (Medical Imaging).
Schedule appointment from the order (Medical Imaging).
Contact referring physician when appropriate (Medical Imaging).
Follow process for patient admission via Optime workflow (Outpatient Surgery).
Collect co-payments or deductibles for outpatient surgeries (Outpatient Surgery).
Answers backline and patient phone lines (department specific), handles according to needs of caller (LCPC-TCP).
Creates Recalls and Waitlist notifications when appropriate (LCPC-TCP).
Completes daily No Show documentation and communicates with family to reschedule (LCPC-TCP).
Documents and sends patient messages to providers via Epic in-basket (LCPC-TCP).
Other job functions as assigned (LCPC-TCP).

Benefits

Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO)
Paid Holidays
Paid Parental Leave
403(b) with a 5% employer match
Supplemental Life, AD&D and Disability
Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children’s facilities
Discount purchasing program