Patient Service Representative I -Pre-Arrival Estimation Team

American Addiction Centers•Charlotte, NC

2d•$21 - $31

About The Position

Receives and provides information to patients, significant others, healthcare team members and hospital guests in a courteous and professional manner. Provides an accurate and timely registration process to the patient population.

Requirements

High School Diploma or GED required.
Ability to work in a fast-paced environment.
Requires the ability to concentrate with constant interruptions.
Will be required to sit, stand, walk, push, pull and moderate lifting of patients.

Responsibilities

Greets and assists customers, patients, and visitors.
Acts with a sense of urgency when dealing with patients and workflow.
Verifies all patients have orders with diagnosis and referring physician information including a legible physician signature.
Performs point-of-service collections in a professional manner.
Acts and communicates in a professional manner, appropriate for the healthcare setting.
Assumes responsibility for ensuring the waiting area is clean and orderly.
Identifies patients utilizing two forms of identification; armbands all patients.
Explains the process to all patients.
Assists patients with undressing needs if required.
Responds to emergencies in the department following processes identified for that particular area.
Assists in meeting departmental goals, point-of-service collections and registration accuracy.

Benefits

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program