Pre-Arrival Specialist - Patient Access Services

Singing River Health System•Gautier, MS

3d•Onsite

About The Position

The Patient Access Services Pre-Arrival Specialist, through the use of computerized scheduling software and departmental phone system, is responsible for scheduling appointments; performing pre-certification and authorization as needed; completing benefit collection; and completing other pre-registration functions for outpatient procedures as requested by patients and physician offices. The Pre-Arrival Specialist ensures that calls are answered timely and professionally; that correct patient demographic information is captured; that data integrity of such information is maintained; and that appointments are scheduled at appropriate times, as set forth by the individual departments and that result in the best use of department resources. The Patient Access Services Pre-Arrival Specialist must be familiar with pre-procedure preparations and able to communicate this information properly to the patient/guardian and/or the physicians’ office. The Pre-Arrival Specialist will work closely with departmental nurses or staff to communicate any scheduling conflicts that may arise. The Pre-Arrival Specialist will work with Patient Access Registration Specialists and Financial Counselors to facilitate the pre-registration of scheduled patients. DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned.

Requirements

High school diploma or equivalent required; some college preferred.
Must have de-escalation training completed by the end of position orientation (90 days); must have appropriate level of de-escalation training.
Must demonstrate keen mental faculties/assessment and decision making abilities.
Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone.
Must demonstrate strong written and verbal communication skills.
Must possess emotional stability conducive to dealing with high stress levels.
Must demonstrate ability to work under pressure and meet deadlines.
Attention to detail and the ability to multi-task in complex situations is required.
Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations
Must possess superior customer service skills and professional etiquette.
Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word.
Must be able to be active for extended periods of time without experiencing undue fatigue.
Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends.

Nice To Haves

Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Representative (CRCR) preferred.
Experience in a hospital or physician office setting performing registration and scheduling, insurance verification, and/or customer service preferred.

Responsibilities

scheduling appointments
performing pre-certification and authorization as needed
completing benefit collection
completing other pre-registration functions for outpatient procedures as requested by patients and physician offices
ensuring that calls are answered timely and professionally
ensuring that correct patient demographic information is captured
ensuring that data integrity of such information is maintained
ensuring that appointments are scheduled at appropriate times, as set forth by the individual departments and that result in the best use of department resources
communicate pre-procedure preparations properly to the patient/guardian and/or the physicians’ office
communicate any scheduling conflicts that may arise
facilitate the pre-registration of scheduled patients