Patient Service Representative I

Lurie Children's Hospital•Lake Forest, IL

20h•Onsite

About The Position

Ann & Robert H. Lurie Children’s Hospital of Chicago is the largest pediatric provider in the region with a 140-year legacy of excellence, offering superior pediatric care with the latest benefits and innovations in medical technology, research, and family-friendly design. The hospital is ranked in all 10 specialties by the U.S. News & World Report. This specific position is located at the Outpatient Center in Lake Forest, where the focus is on ensuring kids and their families are at the center of all activities.

Requirements

High school diploma required.
Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing and other allied health and medical center personnel.
Excellent communication/listening skills needed.
Problem solving skills and ability to handle multiple priorities in fast paced environment.
Ability to manage stressful situations appropriately.

Nice To Haves

Some college preferred.
Some knowledge of medical terminology, third party billing, and managed care requirements strongly preferred.
Some knowledge of electronic medical record.
Proficient in Microsoft Word applications such as Outlook and other computer skills preferred.

Responsibilities

Completes pre-registration as well as full registration as needed for families.
Ensures eligibility information accurate.
Obtain patient/family Consents for Care, HIPPA, state & federal mandatory forms, Plain Language Summary as well as any additional forms identified and enters them into Epic.
Queries for MyChart and Care Everywhere, as well as utilizing the Epicecare Link functionality as appropriate.
Check system to see if referral is attached for visit and is appropriate for visit.
If able assist familiy with referral for same same day service.
Inform as well as collects payments as appopriate (estimates, copays, outstanding balances, self pay etc) via CCF as well as Health Fusion where applicable.
Makes copies of insurance cards as appropriate.
Ensure families receive appropriate intake forms and instructions to complete for visit.
Print labels for clinical use and documents to be scanned.
Provides ID Band to patients as appropriate.
Informs patient/families of any wait times or delays in service.
Schedules appointments,(new, return, same day as well as ancillary appointments) as needed.
May be required to enter patient information in additional electronic systems.
Adheres to organizational Power all principles.
Maintains confidentiality and HIPPA rules.
Completes check-out procedures; prepares required forms for distribution.
Communicates with other Patient Service Representative staff and department team members to coordinate activities.
Other job functions as assigned.
Requirement to enter and or release lab orders (Specific to Outpatient Lab).
Follow Epicare link process for orders (Specific to Outpatient Lab).
Ensures all paper orders are appropriate/ acceptable (Specific to Outpatient Lab).
Enter orders via written orders mode when presented with paper order (Specific to Outpatient Lab).
Maintain all written orders as per process for scanning (Specific to Outpatient Lab).
Contacts referring provider when appropriate (Specific to Outpatient Lab).
Enter notes in Epic regarding # of test and specific instructions (Specific to Outpatient Lab).
Follow process for Research, Drop off, Miscellaneous Orders (Specific to Outpatient Lab).
Follow process for checking in patient (Specific to Medical Imaging).
Follow the Epice Care Link process (Specific to Medical Imaging).
Create and/or collect patient payment estimates (Specific to Medical Imaging).
If paper order follow Written Order process (Specific to Medical Imaging).
Schedule appointment from the order (Specific to Medical Imaging).
Contact referring physician when appropriate (Specific to Medical Imaging).
Follow process for patient admission via Optime workflow (Specific to Outpatient Surgery).
Collect co-payments or deductibles for outpatient surgeries (Specific to Outpatient Surgery).
Answers backline and patient phone lines (department specific), handles according to needs of caller (Specific to LCPC-TCP).
Creates Recalls and Waitlist notifications when appropriate (Specific to LCPC-TCP).
Completes daily No Show documentation and communicates with family to reschedule (Specific to LCPC-TCP).
Documents and sends patient messages to providers via Epic in-basket (Specific to LCPC-TCP).
Other job functions as assigned (Specific to LCPC-TCP).

Benefits

Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO)
Paid Holidays
Paid Parental Leave
403(b) with a 5% employer match
Various voluntary benefits: Supplemental Life, AD&D and Disability
Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children’s facilities
Discount purchasing program