Patient Service Representative I

Grand Rapids Urologic Consultants•Grand Rapids, MI

2d•Onsite

About The Position

Elevate Your Career: Patient Service Representative II (PRN/Flexible) Urologic Consultants is looking for a seasoned professional to join our team in a high-impact, flexible role at our Grand Rapids office. If you are a medical office veteran who excels at registration and scheduling—and you are looking for a position that offers professional impact without a full-time commitment—this is the opportunity for you. The Opportunity: Expert Support & Flexibility We are seeking a reliable partner to join us in a PRN (As-Needed) status , working approximately 16–32 hours per week . This role is vital to our success, as you will provide essential coverage when team members are out sick or on leave. The Location: This position is based exclusively at our Grand Rapids Office : 25 Michigan St. NE, Suite 3300, Grand Rapids, MI 49503. The Schedule: Flexible weekly hours (typically between 16 and 32 hours) based on clinic needs and staff coverage requirements. The Routine: Standard clinic hours are 8:00 AM – 4:45 PM with a 45-minute lunch. Why This Role Stands Out This is more than just "filling in." As a Patient Service Representative II , you serve as an expert resource for our clerical team during critical times. Expert Resource: Use your deep knowledge of medical office flow to support the staff and help resolve complex patient issues. Operational Excellence: Apply your expertise to handle registration, insurance verification (HMO, PPO, Medicare), and seamless scheduling with precision. Professional Impact: Help us maintain a high standard of patient care while ensuring our front-office operations remain seamless, even during staffing transitions. What You Bring to the Table We are looking for a reliable, top-tier partner who can hit the ground running. To be successful, you will need: Solid Medical Office Experience: You have mastered the pace of a busy clinic and can jump into a fast-paced environment with ease. Strong Technical Skills: High-level registration and scheduling abilities are essential. Professionalism: A calm, proactive approach to patient care and team collaboration. If you are ready to apply your expertise in a role that offers a refreshing, flexible schedule, we want to hear from you! GENERAL SUMMARY The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff.

Requirements

Skill in using computer programs and applications including Microsoft Office.
Knowledge in healthcare systems operations and experience in navigating EMRs.
Ability to answer multiple incoming telephone calls.
Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.
Customer-oriented with ability to remain calm in difficult situations.
Ability to work independently and manage multiple deadlines.
Ability to comprehend established office routines and policies.
Ability to keep financial records and perform mathematical tasks.
Knowledge of Medical Terminology.
Excellent verbal and written communication skills.
Proficient interpersonal relations skills.
Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
Ability to navigate online health insurance portals to verify benefits.
Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
Complies with HR confidentiality standards.
High School Diploma or equivalent required.
Some college work preferred.
Minimum of 1-3 years’ customer service experience required.
Experience in a medical office; specifically, urology, preferred.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.

Responsibilities

Welcomes and greets all patients and visitors, in person or over the phone.
Is responsible for keeping the front desk area clean and organized.
Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).
Collects outstanding patient balances.
Obtains referrals and authorizations when required.
Scans incoming faxes, consents, reports, and all other patient information into patient chart.
Generates batch transmittal reports for each day.
Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
Schedules follow up services and office visits for patients.
Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
Ensures proper hand off of responsibilities once their task is completed.
Meets established attendance criteria and starts work promptly.
Punctual and dependent for assigned/confirmed shifts.
Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.
Consistently demonstrates good use of time and resources.
Ensuring that all medical records are accurate and complete.
Performs other position related duties as assigned.