Patient Service Representative I

Solaris Health Holdings LLC • Colorado Springs, CO

18h • $21 - $25 • Onsite

About The Position

Join the Front Lines of Patient Care in Colorado Springs!
Woodmen Office: 6071 E Woodmen, Suite 300, Colorado Springs, CO 80923
Are you a master of first impressions with a knack for organization? Colorado Springs Urology is looking for a Patient Service Representative I to be the welcoming face and voice of our Woodmen Office.
Working in a specialty practice means you aren't just answering phones—you are a vital navigator for our patients. You’ll manage the flow of the office, ensure medical records are precise, and help provide a seamless experience in a supportive, professional environment.
The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff.

Requirements

• Experience: 1–3 years’ customer service experience. Medical office experience is required (Urology experience is a plus).
• Tech Savvy: Proficient with Microsoft Office and experienced in navigating EMR systems.
• Insurance Knowledge: Basic understanding of insurance products (HMO, PPO, Medicare) and coding (CPT/ICD-10) is highly preferred.
• The Skills: Ability to handle multiple phone lines, remain calm in a fast-paced setting, and maintain a sharp eye for detail.
• Education: High School Diploma required; some college work is a plus.
• Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.
• Ability to answer multiple incoming telephone calls.
• Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.
• Customer-oriented with ability to remain calm in difficult situations.
• Ability to work independently and manage multiple deadlines.
• Ability to comprehend established office routines and policies.
• Ability to keep financial records and perform mathematical tasks.
• Knowledge of Medical Terminology.
• Excellent verbal and written communication skills.
• Proficient interpersonal relations skills.
• Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
• Ability to navigate online health insurance portals to verify benefits.
• Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
• Complies with HR confidentiality standards.
• High School Diploma or equivalent required.
• Minimum of 1-3 years’ customer service experience required.
• Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.

Nice To Haves

• Experience in a medical office; specifically, urology, preferred.
• Some college work preferred.
• Urology experience is a plus

Responsibilities

• Welcomes and greets all patients and visitors, in person or over the phone.
• Is responsible for keeping the front desk area clean and organized.
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).
• Collects outstanding patient balances.
• Obtains referrals and authorizations when required.
• Scans incoming faxes, consents, reports, and all other patient information into patient chart.
• Generates batch transmittal reports for each day.
• Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
• Schedules follow up services and office visits for patients.
• Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
• Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
• Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
• Ensures proper hand off of responsibilities once their task is completed.
• Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts.
• Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.
• Consistently demonstrates good use of time and resources.
• Ensuring that all medical records are accurate and complete.
• Performs other position related duties as assigned.

Benefits

• Competitive Pay: $21.00 - $25.00 per hour.
• Work-Life Balance: Monday–Friday, 7:30 AM – 4:30 PM. No nights, no weekends, and no holidays.
• Comprehensive Benefits: Full Health, Dental, and Vision insurance.
• Future-Focused: Secure your retirement with our 401(k) plan.
• Paid Time Off: Generous PTO and paid holidays.
• Specialty Advantage: Gain expert-level knowledge in urology healthcare operations and insurance navigation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED