Patient Service Representative Float Pool

Trinity Health•Boise, ID

1d•Onsite

About The Position

At Saint Alphonsus Health System, the Patient Service Representative will join the SAMG Clerical Float Pool Team. This role is crucial in creating a positive experience for patients and their families by handling administrative needs in partnership with physicians and clinical staff. Responsibilities include checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. The representative will also use the electronic medical record (EPIC) to update required information. The ideal candidate is friendly, detail-oriented, a quick learner, and passionate about providing a high-quality customer service experience to patients, utilizing excellent communication and independent decision-making skills. The Float Pool position offers a wonderful way to learn about many different medical specialties, broaden experience, and is a great fit for those who are flexible, adaptable, and have a desire to grow. This Full-Time position will support clinic coverage for all SAMG Medical Clinics in the Treasure Valley, with varying locations and typical hours from 7:00 AM - 6:00 PM, requiring weekend availability.

Requirements

High School Diploma or equivalent
Previous customer service experience

Nice To Haves

Healthcare experience
Electronic health record (EHR) experience
Medical terminology
Experience with process improvement or lean philosophy

Responsibilities

Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions
Protects patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations
Maintains operations by following policies and procedures and reports needed changes
Acknowledges and greets patients immediately, providing a positive customer service experience
Registers patients for appointments and completes paperwork
Verifies and updates existing patient and insurance information
Keeps patient appointments on schedule by notifying provider of patient’s arrival
Informs patients immediately of delays, explains why, and the anticipated wait time
Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.
Maintain knowledge of different payer practices and deductibles
Assist patients with all aspects of Financial Assistance Paperwork
Control credit extended to patients via a payment plan
Maintain business office inventory and equipment and order supplies
Maintain a neat work area including the reception area
Follow Cash Control Policy and Procedure and balances daily financial activities
Ensure collection of payments at time of service