Patient Service Representative - Dermatology

Christie Clinic•Champaign, IL

1d•Onsite

About The Position

Christie Clinic's department of Dermatology is seeking a full-time Patient Service Representative. This role involves acting as a conduit between the department chair, coordinator, and staff. Key duties include greeting clinic patients upon arrival, assisting with the check-in process, answering incoming phone calls, scheduling appointments, collecting payments, and assisting with the checkout or rescheduling process. The position is full-time, Monday-Friday 8:00am-5:00pm or 4,10-hour shifts/week at the University clinic, with no night or weekend requirements.

Requirements

High school diploma or better

Nice To Haves

Experience in a medical office setting

Responsibilities

Greet patients and visitors in an efficient, professional and courteous manner and solicit customer feedback to improve service.
Demonstrate the ability to promptly answer a high volume of phone calls and schedule patient appointments with providers.
Provide check-in process for patients.
Verify and update necessary demographic information.
Maintain provider schedules.
Keep a neat and orderly work and lobby area.
Maintain relevant office supplies for department effectiveness.
Remain aware of provider’s erratic and unpredictable schedule.
Keep patients updated on provider’s schedule.
Contact patients in the event an appointment must be cancelled.
Receive payments using software system, balance daily and print off financial reports daily.
Take medication refill requests or questions through the electronic medical record to be sent to the work list for the MOA or RN.
Offer patients information regarding the Patient Portal.
If interested, have patient fill out necessary paperwork to apply.
Perform related work as required.