Patient Service Rep (Float)

Brown Medicine

1d • Onsite

About The Position

The Patient Service Representative reports to the Practice Manager and is responsible for overseeing and verifying the financial processes associated with patient services provided in the Practice. This role involves greeting patients, performing registration check-in functions, answering phones, scheduling patient appointments, obtaining referrals and authorizations, processing forms, and performing the discharge process. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence, which guide everyday actions with patients, customers, and colleagues. Additionally, all employees are expected to demonstrate core Success Factors including Instill Trust and Value Differences, Patient and Community Focus, and Collaborate.

Requirements

• Knowledge normally acquired through completion of two year Medical Office Management/Medical Secretary program or equivalent experience in a physician’s medical office practice.
• Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.
• Two years experience in a physician’s medical office practice.
• Proficient in English language and computer appointment scheduling skills;.
• Familiarity with medical office procedures and medical terminology.
• Excellent interpersonal and communication skills.

Responsibilities

• Oversees patient financial process to ensure patient payments (co-payments, deductibles, self pay) are obtained at time of service and are properly processed.
• Verifies that all necessary information is complete and accurate; demographics, referrals, authorizations, billing codes, diagnoses information, etc.
• Completes end of day batch, including reconciliation of arrived patient schedule and time of service payments within established time frame.
• Provides clerical support for the practice.
• Orients and serves as a resource to new employees regarding department policies and procedures.
• Maintains quality, safety, environmental and infection control in accordance with established department policies, procedures, and objectives.
• Protects and preserves the patient’s right to privacy and confidentiality.
• Travel to satellite offices to perform duties may be required.
• Performs other related duties as required.

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree