Patient Service Rep. - Float

Olympic Sports & Spine•Tacoma, WA

About The Position

Patient Service Representative - Float. PSR Float provides “fill-in” coverage at all 23 clinics. Olympic Sports & Spine (OSS) is looking for a Patient Service Representative - Float. Do you enjoy working with and meeting diverse groups of people, and do you acclimate quickly to new work environments? Are you a proactive medical scheduler experienced in effectively resolving scheduling issues? And do you think delivering "excellent customer service" is more than just a tagline? Then you must be looking for a company like Olympic Sports & Spine. Local Roots. Local Ownership. Local Commitment. Olympic Sports & Spine (OSS) is committed to providing quality customer service and care to our patients and being a great employer to our employees. All PSRs receive a comprehensive training program and ongoing support. In addition, OSS is offering an $8,000 pay differential for this position to reflect our appreciation and understanding of the commitment required to work at any OSS location. This is a full-time position, 40 hours per week are guaranteed. This job requires working Monday - Friday (no weekends); work hours may vary, but will begin no earlier than 7:00 a.m. and end no later than 6:20 p.m. Summary of Duties: Process all activity related to OSS’s patient services. Patient service functions include patient phone calls, scheduling, insurance verification, follow-up, maintaining charts, filing, and communication with referral sources. Additionally, PSR will perform other daily operational functions associated with the front desk position. Manage all Aspects of High-Volume Patient Scheduling:

Requirements

Minimum High School graduation or equivalent AND three years of experience in an appropriately related position OR Equivalent education/experience
All offers of employment at Olympic Sports & Spine are contingent upon the successful completion of a thorough background screening process. This may include, but is not limited to, verification of employment history, education, credit check (where applicable), criminal record check, and reference checks.

Responsibilities

Receive incoming patient phone calls.
Collect necessary information from patients for treatment and billing purposes.
Verify insurance and obtain necessary authorizations if required.
Fax appropriate paperwork to referral sources.
Scan documents into the patient's account.
Build and maintain all patient charts.
Collect any money owed from patients, balance all money nightly, and print reports.
Pull charts for the next day's appointments and make reminder calls
Communicate with OSS staff through Outlook email.
Communicate closely with billing and treating staff to resolve any patient issues.
Open and sort mail daily.
Perform related duties as required.
Participate in educational activities and attend monthly staff meetings.