Patient Service Rep, Outpatient Therapy - Full-Time
About The Position
Provide a variety of patient and customer service related activities within the Ambulatory Department Will assist the Department with general duties to include; but not limited to, greeting patients and the public, answering and screening telephone calls, daily patient reminder calls, scheduling patient appointments, checking patients in, checking patients out, obtaining accurate patient demographic information, preparing the medical records, order entry and serving as the liaison between the patient and medical support staff. Filing, balancing charges and collections at the end of each day, making daily deposits, and accounts receivable, billing and insurance functions. Performs general office duties such as data entry and office and medical supply ordering. Assist with reports, JCAHO/DNV requirements, chart audits and other duties as directed.
Requirements
- High School education or its equivalent in education achievement
- Must be able to work well with others
- Always poised, courteous, pleasing personality, good telephone voice and able to meet the public
Nice To Haves
- Medical terminology course desired
- Clerical experience and/or hospital experience desirable
- Prior EMR experience desirable
Responsibilities
- greeting patients and the public
- answering and screening telephone calls
- daily patient reminder calls
- scheduling patient appointments
- checking patients in
- checking patients out
- obtaining accurate patient demographic information
- preparing the medical records
- order entry
- serving as the liaison between the patient and medical support staff
- filing
- balancing charges and collections at the end of each day
- making daily deposits
- accounts receivable, billing and insurance functions
- data entry
- office and medical supply ordering
- Assist with reports, JCAHO/DNV requirements, chart audits and other duties as directed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
