Patient Service Rep, Outpatient Therapy - Full-Time
Erlanger Health System•Chattanooga, TN
7h
About The Position
Provide a variety of patient and customer service related activities within the Ambulatory Department
Requirements
- High School education or its equivalent in education achievement.
- Must be able to work well with others.
- Always poised, courteous, pleasing personality, good telephone voice and able to meet the public.
Nice To Haves
- Medical terminology course desired
- Training for computer competency
- Clerical experience and/or hospital experience desirable
- Prior EMR experience desirable
Responsibilities
- greeting patients and the public
- answering and screening telephone calls
- daily patient reminder calls
- scheduling patient appointments
- checking patients in
- checking patients out
- obtaining accurate patient demographic information
- preparing the medical records
- order entry
- serving as the liaison between the patient and medical support staff
- Filing
- balancing charges and collections at the end of each day
- making daily deposits
- accounts receivable, billing and insurance functions
- Performs general office duties such as data entry and office and medical supply ordering
- Assist with reports, JCAHO/DNV requirements, chart audits and other duties as directed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
