Patient Service Rep APP (Ashland Orthopedics)
About The Position
The Patient Services Representative (PSR), under general supervision, is a multi-tasking position performing a variety of support functions for a department and/or program. Duties may include all or part of the following: greeting, instructing, and directing patients and visitors; scheduling, registering, and obtaining preauthorization for treatment from insurance, Medicare, or other agencies for patients; serving as liaison between patient and medical support staff; functioning as cashier, receptionist and referral clerk as well as maintaining records and completing data entry; monitoring office services and supplies. The Patient Service Rep 2 will ensure all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration information is captured before, or during each patient visit. Collaborative interaction with patients, physicians, other staff members, and management, patient satisfaction, and accurate processing of all front-end functions are integral to the success of this position.
Requirements
- High school diploma or equivalent education, required
- Previous clerical, administrative, healthcare, or customer service experience, required
- High school diploma or equivalent education, required
- Minimum 2 years of relevant front-desk customer-related experience, preferably in a healthcare setting, required
Benefits
- Earn a competitive and progressive salary
- Benefit from health plans that are focused on health and wellness, including medical, dental, vision, and wellness, beginning within 30 days of hire
- Plan for your future with a retirement package that includes up to 6% employer contribution
- Experience a healthy work-life balance with our generous earned time off (ETO)
- Continue to enhance your education through our tuition reimbursement and tuition repayment plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
