Patient Service Rep

Loma Linda • Loma Linda, CA

1d

About The Position

The Patient Service Rep manages patient flow for electronic check-in, check-out, and appointment procedures. The job requires exceptional communication and interpersonal skills and efficiency. All activities must be conducted in a confidential, professional, and personable manner. Performs other duties as needed.

Requirements

• High School Diploma or GED required
• Minimum six months required of customer service, general office or Receptionist vocational training, medical field preferred
• Knowledge of medical terminology preferred
• Able to use a computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint)
• Operate/troubleshoot basic office equipment required for the position
• Able to work calmly and respond courteously when under pressure
• collaborate and accept direction
• Able to think critically
• manage multiple assignments effectively
• organize and prioritize workload
• work well under pressure
• problem solve
• recall information with accuracy
• pay close attention to detail
• work independently with minimal supervision
• Able to distinguish colors as necessary
• hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace
• see adequately to read computer screens, and written documents necessary to the position
• Valid driver's license required

Nice To Haves

• Knowledge of medical terminology

Responsibilities

• manages patient flow for electronic check-in
• check-out
• appointment procedures
• conduct all activities in a confidential, professional, and personable manner
• performs other duties as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED