Patient Service Rep

University Physicians' Association • Knoxville, TN

just now • Onsite

About The Position

Looking for a role where your organizational skills truly make a difference?
Join our team at the University Center for Pain Management, where you’ll play a key role in helping patients access the care they need.

Location: UT Medical Center Campus, Knoxville, TN
Job Type: Full-Time

Why You’ll Love This Position:
Monday–Friday schedule (no nights or weekends!)
Office closed on major holidays
Comprehensive benefits package (Medical, Dental, Vision, PTO, 401k with match, and more!)

Requirements

• Prior experience with referrals and insurance pre-certifications (required)
• High school diploma or equivalent
• Strong communication and organizational skills
• Ability to multitask and thrive in a fast-paced environment

Nice To Haves

• Previous healthcare or administrative experience preferred

Responsibilities

• Process incoming referrals to ensure timely scheduling and coordination of care
• Handle insurance pre-certifications and prior authorizations to prevent delays in treatment
• Verify insurance coverage and document benefits ahead of appointments
• Manage EMR inbox and respond to provider/patient messages
• Communicate with patients about balances and financial responsibility
• Support front office operations and administrative tasks as needed

Benefits

• Medical
• Dental
• Vision
• PTO
• 401k with match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees