Patient Service Rep

Brown Medicine • Providence, RI

60d • Onsite

About The Position

Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients. Politely receive and generate phone calls for appointment requests and create completed patient accounts: demographic and insurance information. Highly organized in working referral lists to ensure timely scheduling of appointments. Expert handling of patient issues with excellent customer service skills and patient confidentiality are mandatory. This is a full-time, 40 hrs./wk. (8:30AM-5:00PM, Monday-Friday) position, supporting Brown Surgical Associates. The position is located on-site at our 195 Collyer Street location in Providence, RI.

Requirements

• High school diploma or GED.
• Proficient in relevant computer applications.
• Knowledge of customer service practices and principles.
• Excellent data entry and typing skills.
• Superior listening, verbal, and written communication skills.
• Ability to handle stressful situation appropriately.
• Ability to speak clearly and concisely.
• Ability to read, understand and follow oral and written instructions given in English.
• Ability to establish and maintain effective working relationships with customers (patients, physicians, coworkers, supervisor, etc.).
• Ability to represent the organization and serve consumers in a professional manner and promote a positive image of the organization and its services.
• Interpersonal skills necessary to deal effectively with patients, their representatives, and other personnel/coworkers.

Nice To Haves

• Bi-lingual is preferred but not required.

Responsibilities

• Accurately register patients and schedule appointments following established schedule templates.
• Manage large volumes of inbound and outbound calls in a timely manner.
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Maintain proper record of all interactions with customers in EMR for tracking purposes.
• Serve as a central link of communication between patients, medical staff and the general public.
• Operate computer and IT equipment properly.
• Keeps equipment operational by following established procedures; reporting malfunctions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees