Patient Service Rep / Medical Front Desk

University Physicians' AssociationKnoxville, TN
3dOnsite

About The Position

We’re a respected and fast-growing obstetrics and gynecology practice looking for a full-time administrative team member who is passionate about patient care. If you’re motivated, detail-oriented, and thrive in a fast-paced environment, this is a great opportunity to build your career alongside supportive providers and staff. As the first point of contact for our patients, you’ll play a key role in creating a positive and welcoming experience. This is a great opportunity for someone who wants to grow their career in healthcare administration and be part of a caring, patient-centered practice.

Requirements

  • 6 months to 1 year of prior medical office experience
  • A positive, professional, and patient-focused attitude
  • Strong time-management and organizational skills
  • Ability to work well in a fast-paced, team-oriented environment

Responsibilities

  • Greeting patients warmly and checking them in promptly
  • Helping patients complete necessary forms for the electronic health record (EHR) and billing
  • Updating demographic and insurance information, verifying eligibility, and collecting co-pays
  • Ensuring smooth patient flow through efficient front-office processing
  • Answering questions related to registration or billing
  • Directing medical inquiries to the appropriate clinical staff
  • Scheduling patients with the appropriate provider
  • Scanning and uploading documents into the EHR
  • Performing additional administrative duties as needed

Benefits

  • Paid Time Off (PTO), Holiday Pay, & Sick Leave
  • Medical, Dental, and Vision Insurance
  • Short-Term & Long-Term Disability
  • Life Insurance, Critical Illness, Hospital Indemnity Coverage
  • 401(k) with company match and immediate vesting
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