Patient Rep (Front Desk) (46899)

CHARLOTTE EYE EAR NOSE AND THROAT ASSOCIATES PA•Charlotte, NC

19h•Onsite

About The Position

The Patient Representative (Front Desk) provides exceptional customer services to CEENTA patients through effective telephonic, virtual, and in-person communication at scheduling, check-in, and check-out.

Requirements

High school diploma or equivalent required.
Customer or patient-facing experience, preferably in a medical office setting strongly preferred.
Proficient in EMR system
Proficient with Document Management System
Proficient in Microsoft Office suite
Ability to communicate professionally (verbally and written)
Ability to handle sensitive and confidential information
Ability to present a pleasant, professional demeanor and image
Mathematical aptitude
Typing aptitude
Active & Current Driver’s license
Clean driving record
Consistent and Reliable Transportation
Polite and professional disposition

Responsibilities

Greet patients arriving for their appointments.
Monitor patient flow to ensure patients are cared for in the most efficient and courteous manner.
Collect, enter and verify patient demographic and insurance information in the electronic health records (EHR) system
Schedule, reschedule and cancel patient appointments in the EHR system
Operate a multi-line telephone system; respond to voicemails in a timely manner
Complete patient check-in & check-out processes
Assist patients with Kiosk usage and monitor Department Appointments Report for errors
Collect patient balances, copays and coinsurances
Educate patients on demand statements and payment plans
Maintain applicable workqueues in the EHR system
Index documents from document management system into the EHR system
Maintain appearance of lobby and patient common areas
Demonstrate compliance with CEENTA’s policies and procedures, including work rules and emergency action plans
Maintain excellent customer service with patients, families and other team members as well as demonstrate a willingness and ability to work collaboratively with others for concise and timely flow of information
Ability to meet the physical and mental demands of the position
The ability to work on-site
Predictable, reliable, and prompt attendance