Patient Service Rep I Boys & Girls Pediatrics Full Time Days

East Tennessee Children's Hospital•Knoxville, TN

About The Position

BASIC PURPOSE OF THE JOB To greet patients and ensure all information is gathered for efficient encounters and billing outcomes. REPORTS TO Practice Manager or Administrative Lead JOB REQUIREMENTS Supervisory Responsibilities: NO Minimum Education: High School Diploma/GED preferred License/Certification Required: None Minimum Work Experience: 1-2 years in Medical Office setting preferred REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Ability to multi-task while presenting a positive and comforting presence with patients and families. Efficient typing, filing and troubleshooting skills. DUTIES AND RESPONSIBILITIES Answers incoming telephone calls in a courteous and helpful manner. Opens and routes incoming mail in a timely manner. Retrieves patient charts prior to visit and provides schedule to providers and staff. Registers new patients and updates patient information in scheduling system. Verifies and creates subscriber information in computer system. Copies, files and retrieves medical records as requested. Places calls to remind parents of appointment date and time. Schedules follow-up appointments and provides any necessary forms for parents. Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. Maintains confidentiality of all hospital and patient information at all times as observed by management and peers. Patient/Family Complaints are handled in a confidential, timely and professional manner. Fosters mature professional relationships with fellow employees in a courteous, friendly, manner as measured by management observation and peer input. Completes all ETCH and practice required training and CBL requirements. Willingly accepts any other assignment that may be requested. Utilizes hospital resources and time respectfully and accountably. Works as efficiently as possible to ensure best use of time. PHYSICAL REQUIREMENTS Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Light lifting, pushing and pulling is required for 10-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending and reaching is required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday. At East Tennessee Children’s Hospital, care is at the CORE of who we are. We are comprised of team members who live out our core values of Compassion, Ownership, Respect, and Excellence. We support each other by fostering a culture of team engagement that creates moments that matter – every interaction, every time. Compassion – We imagine what others are going through, work to alleviate suffering, and create joy whenever possible. Ownership – We take pride in our work, act with integrity, and feel personal responsibility for achieving our mission. Respect – We listen, understand, and communicate openly and politely. We recognize our diverse strengths. Excellence – We set high standards for performance in delivering the safest patient care. We give extraordinary and meaningful experiences to our patients, their families, team members, and the community we serve.

Requirements

Ability to multi-task while presenting a positive and comforting presence with patients and families.
Efficient typing, filing and troubleshooting skills.

Nice To Haves

High School Diploma/GED preferred
1-2 years in Medical Office setting preferred

Responsibilities

Answers incoming telephone calls in a courteous and helpful manner.
Opens and routes incoming mail in a timely manner.
Retrieves patient charts prior to visit and provides schedule to providers and staff.
Registers new patients and updates patient information in scheduling system.
Verifies and creates subscriber information in computer system.
Copies, files and retrieves medical records as requested.
Places calls to remind parents of appointment date and time.
Schedules follow-up appointments and provides any necessary forms for parents.
Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
Maintains confidentiality of all hospital and patient information at all times as observed by management and peers.
Patient/Family Complaints are handled in a confidential, timely and professional manner.
Fosters mature professional relationships with fellow employees in a courteous, friendly, manner as measured by management observation and peer input.
Completes all ETCH and practice required training and CBL requirements.
Willingly accepts any other assignment that may be requested.
Utilizes hospital resources and time respectfully and accountably.
Works as efficiently as possible to ensure best use of time.