Patient Service Rep I Boys & Girls Pediatrics Full Time Days

East Tennessee Children's Hospital Association•Knoxville, TN

About The Position

BASIC PURPOSE OF THE JOB T o greet patients and ensure all information is gathered for efficient encounters and billing outcomes. REPORTS TO Practice Manager or Administrative Lead JOB REQUIREMENTS Supervisory Responsibilities: NO Minimum Education: High School Diploma/GED preferred License/Certification Required: None Minimum Work Experience: 1-2 years in Medical Office setting preferred REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Ability to multi-task while presenting a positive and comforting presence with patients and families. Efficient typing, filing and troubleshooting skills. DUTIES AND RESPONSIBILITIES Answers incoming telephone calls in a courteous and helpful manner. Opens and routes incoming mail in a timely manner. Retrieves patient charts prior to visit and provides schedule to providers and staff. Registers new patients and updates patient information in scheduling system. Verifies and creates subscriber information in computer system. Copies, files and retrieves medical records as requested. Places calls to remind parents of appointment date and time. Schedules follow-up appointments and provides any necessary forms for parents. Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. Maintains confidentiality of all hospital and patient information at all times as observed by management and peers. Patient/Family Complaints are handled in a confidential, timely and professional manner. Fosters mature professional relationships with fellow employees in a courteous, friendly, manner as measured by management observation and peer input. Completes all ETCH and practice required training and CBL requirements. Willingly accepts any other assignment that may be requested. Utilizes hospital resources and time respectfully and accountably. Works as efficiently as possible to ensure best use of time. PHYSICAL REQUIREMENTS Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Light lifting, pushing and pulling is required for 10-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending and reaching is required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.

Requirements

Ability to multi-task while presenting a positive and comforting presence with patients and families.
Efficient typing, filing and troubleshooting skills.
High School Diploma/GED preferred
1-2 years in Medical Office setting preferred

Responsibilities

Answers incoming telephone calls in a courteous and helpful manner.
Opens and routes incoming mail in a timely manner.
Retrieves patient charts prior to visit and provides schedule to providers and staff.
Registers new patients and updates patient information in scheduling system.
Verifies and creates subscriber information in computer system.
Copies, files and retrieves medical records as requested.
Places calls to remind parents of appointment date and time.
Schedules follow-up appointments and provides any necessary forms for parents.
Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
Maintains confidentiality of all hospital and patient information at all times as observed by management and peers.
Patient/Family Complaints are handled in a confidential, timely and professional manner.
Fosters mature professional relationships with fellow employees in a courteous, friendly, manner as measured by management observation and peer input.
Completes all ETCH and practice required training and CBL requirements.
Willingly accepts any other assignment that may be requested.
Utilizes hospital resources and time respectfully and accountably.
Works as efficiently as possible to ensure best use of time.