Patient Service Coordinator - Hospitalists

Hartford Healthcare • Hartford, CT

9d

About The Position

Work where every moment matters. Every day, over 30,000 Hartford HealthCare employees come to work with one thing in common\: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties. Job Description Our admission pager role is responsible for ensuring tracking of all patients transitioning through the department of medicine. They work alongside physicians and advanced practitioners to help document our daily census. They will receive messages from different areas of the hospital such as the ED, ICU, SD and other services and add them to our daily sign out to confirm all patients are accounted for. An advanced practitioner will be assigned as your backup daily to assist in direct admissions from outside hospitals and help you with any process questions that may arise.

Requirements

• High school diploma or equivalent preferred
• Relevant experience in a fast-paced medical office highly preferred.
• Epic experience preferred.
• Positive, customer-focused approach, with commitment to providing excellent patient care.
• Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.
• Proven ability to work effectively in a team environment.
• Excellent verbal communication skills. Ability to communicate in other languages highly desirable.
• Strong computer skills. Solid working knowledge of Microsoft Office software.
• Basic working knowledge of medical terminology.
• Ability to travel independently to satellite offices with or without advanced notice.
• Strong working knowledge of insurance requirements.

Responsibilities

• Receive Tiger Texts (TT) from different teams and providers and distribute those TT to the correct person on our team for review based on provided algorithm
• Track new patients coming onto our service on our daily sign out and in EPIC until a bed is assigned
• Assign an attending to new patients based on provided staffing list and algorithm
• Update the daily pager sheet with oncoming staff based on our weekly transition

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees