Patient Service Coordinator - Transportation Program

Sentara Health

1d • Remote

About The Position

Sentara Healthcare is currently hiring a Patient Services Coordinator- Transportation Team- Remote in VA. This is a full-time, permanent position (40 hours) with work hours from 8am to 5pm EST, M-F. The role is remote in VA with quarterly travel to the VA Beach office for priority meetings. Sentara Health Plans provides health plan coverage to close to one million members in Virginia, offering a full suite of commercial products including employee-owned and employer-sponsored plans, as well as Individual & Family Health Plans, Employee Assistance Programs and plans serving Medicare and Medicaid enrollees. Their quality provider network features a robust provider network, including specialists, primary care physicians and hospitals. They offer programs to support members with chronic illnesses, customized wellness programs, and integrated clinical and behavioral health services—all to help members improve their health. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of its mission “to improve health every day,” this is a tobacco-free environment. Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years, offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that Sentara serves have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy.

Requirements

• HS - High School Grad or Equivalent REQUIRED
• Healthcare- Previous Experience REQUIRED

Nice To Haves

• Health Plan, Medical and/or Behavioral Health experience preferred
• Jiva or EHR/EMR experience preferred
• Government Program or Commercial experience preferred

Responsibilities

• Processing requests for over mileage transportation requests/reimbursement/caregiver benefit in JIVA
• Processing food and lodging requests as related to transportation request
• Coordinating with members to identify providers within the 50-mile radius
• Issuing administrative denials for services related with providers

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees