Patient Service Coordinator III

Mass General Brigham•Boston, MA

19h•Onsite

About The Position

Mass General Brigham is a not-for-profit organization that relies on a diverse range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts, to advance its mission. The organization supports patient care, research, teaching, and community service, striving to provide exceptional care and believing that high-performing teams drive groundbreaking medical discoveries. All applicants are invited to join and experience being part of Mass General Brigham. The Patient Service Coordinator III performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, working under minimal supervision. This role involves administrative duties related to patient visits, including scheduling, check-in, and check-out, performing all duties of lower levels at the highest proficiency level.

Requirements

High School Diploma or Equivalent
3-5 years of office experience
Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint
Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
Managing one's own time and the time of others.
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
Ability to proofread and edit written documents.

Responsibilities

Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Assist callers with routine inquiries and schedule appointments.
Process patient billing forms and scan documents to patient medical record/LMR.
Act as "Super User" for scheduling, registration and billing systems.
Provide assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
Provide functional guidance to Office and Practice Assistants.
In conjunction with Supervisor oversees daily activities of practice staff.
May be required to accept co-payments.
Handle, screen and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.