Patient Service Coordinator III

Mass General Brigham•Boston, MA

1d•Onsite

About The Position

Mass General Brigham is a not-for-profit organization that relies on a diverse range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts, to advance its mission of supporting patient care, research, teaching, and community service. The organization strives to provide exceptional care and believes in high-performing teams to drive groundbreaking medical discoveries. The Patient Service Coordinator III performs both administrative and clinical functions to ensure smooth and efficient clinical service or practice operations, working under minimal supervision. This role involves administrative duties related to patient visits, including scheduling, check-in, and check-out, performing all duties of lower levels at the highest proficiency.

Requirements

High School Diploma or Equivalent
3-5 years of office experience
Strong technology and MS Office skills (Advanced Outlook, Word, Excel, PowerPoint)
Knowledge of office operations and standards, including filing, copying, scanning, printing and faxing
Ability to use phone system and manage non-routine phone calls and solve routine issues
Ability to communicate effectively in writing and verbally for the needs of the audience
Ability to understand written sentences and paragraphs in work-related documents, to correspond and communicate clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages
Ability to manage one's own time and the time of others
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems
Ability to proofread and edit written documents

Responsibilities

Perform routine administrative and clerical duties relating to a clinical service or physician practice office
Make patient appointments and maintain appointment records
Assist callers with routine inquiries and schedule appointments
Process patient billing forms and scan documents to patient medical record/LMR
Act as "Super User" for scheduling, registration and billing systems
Provide assistance and training to others in scheduling, registration, and billing areas
Perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at a more advanced competency level
Provide functional guidance to Office and Practice Assistants
In conjunction with Supervisor, oversee daily activities of practice staff
Accept co-payments
Handle, screen and/or take messages related to prior authorizations, provider questions, prescription refills, and test results