Patient Service Associate - Duke Triangle Heart Associates

Duke University • Durham, NC

41d • Onsite

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Integrated Practice Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina. $2,500 Commitment Bonus for qualifying candidates! JOB LOCATION Duke Triangle Heart Associates - 1821 Hillandale Rd JOB SUMMARY We are seeking a Patient Service Associate to coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. This position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management.

Requirements

• Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education
• Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field.
• Experience in effectively coordinating multiple tasks or activities.
• Excellent relationship skills with Clients and Staff.
• Ability to communicate professionally while maintaining a personal touch with all.
• Ability to work efficiently under stressful circumstances.
• Good organization and prioritization skills.
• Attention to detail.
• Strong verbal and written communication.
• Basic PC and data entry skills.
• Knowledge of medical terminology and telephone etiquette.
• Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others.

Responsibilities

• Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.
• Enter pre-visit orders and prepare new patient charts.
• Pick up X-rays, office charts, medical records, reports, petty cash and collections.
• Check-in patients.
• Identify correct patient information and verify patient demographic data.
• Edit electronic patient charts as needed.
• Collect and post co-payments and balances on accounts due.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees