Patient Service Associate-Duke Urgent Care-Harp Mill

Duke•Raleigh, NC

13d•Onsite

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Primary Care Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina. Patient Service Associate (PSA) - Duke Urgent Care $2,500 commitment Bonus for Eligible Candidates Duke Urgent Care in Harp Mill, North Raleigh offers comprehensive family medicine and lab services in one location. For adults, services include internal and family medicine, annual physicals, preventive care, sick visits, immunizations, chronic illness management, women’s health care, and diagnostic tests like lab work and X-rays. For children and adolescents, care includes well-child visits, routine checkups, physicals, immunizations, and management of conditions like asthma, allergies, and diabetes. Location: 7021 Harps Mill Rd Suite 100, Raleigh, NC 27615 Hours: 8am – 8pm Monday – Sunday What you will do: As a Patient Service Associate, you will be responsible for coordinating and performing a variety of administrative tasks to support the daily operations of the clinic. This includes clinic preparation, verifying patient identification, managing check-in and check-out processes, posting charges, handling cash transactions, and scheduling patient appointments. Additional duties include delivering exceptional customer service, managing message distribution, coordinating ancillary service scheduling and preparation, and processing patient referrals. Prepare for clinic visits by reviewing next day patients and completing next day preparation activities. Enter pre-visit orders and prepare new patient charts. Pick up X-rays, office charts, medical records, reports, petty cash and collections bag. File history sheets, ancillary reports and all other required patient record documentation. Return medical records. Attach HIPPA/Medicare documents to the encounter forms. Check-in patient upon arrival in the practice. Identify correct patient information in Maestro Care. Verify patient demographic data. Edit Maestro Care as needed. Accurately identify the appropriate account for patient visit. Present and educate patients on required forms and obtain signature as required by policy and procedure. Completes all Maestro Care check-in files and manage all appropriate alerts. Collect and post co-payments and balances on accounts due. Imprint all patient specific chart documents and requisition/transmittal documents. Copy, file and distribute insurance cards as indicated by procedure. Coordinate all labs/procedures as requested. Maintain private physician office charts. Prepare encounter forms. Investigate and account for missing encounter forms. Audit encounter forms for completeness and accuracy before batching. Batches encounter forms or charge posting in Maestro Care. Schedule tests and procedures. Complete and distribute ancillary service requisitions. Explain billing to patients according to PRMO credit and collection policies. Determine the amount of cash to be collected based on insurance plan. Check-out patients. Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling tests and procedures. Answer telephone, take and deliver messages to physicians, nurses and others. Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards

Requirements

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education
Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field.
Experience in effectively coordinating multiple tasks or activities.
Strong verbal and written communication.
Basic PC and data entry skills.
Knowledge of medical terminology and telephone etiquette.
Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others.
Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.

Responsibilities

clinic preparation
verifying patient identification
managing check-in and check-out processes
posting charges
handling cash transactions
scheduling patient appointments
delivering exceptional customer service
managing message distribution
coordinating ancillary service scheduling and preparation
processing patient referrals
preparing for clinic visits by reviewing next day patients and completing next day preparation activities
entering pre-visit orders and prepare new patient charts
picking up X-rays, office charts, medical records, reports, petty cash and collections bag
filing history sheets, ancillary reports and all other required patient record documentation
returning medical records
attaching HIPPA/Medicare documents to the encounter forms
checking-in patient upon arrival in the practice
identifying correct patient information in Maestro Care
verifying patient demographic data
editing Maestro Care as needed
accurately identifying the appropriate account for patient visit
presenting and educating patients on required forms and obtain signature as required by policy and procedure
completing all Maestro Care check-in files and manage all appropriate alerts
collecting and posting co-payments and balances on accounts due
imprinting all patient specific chart documents and requisition/transmittal documents
copying, filing and distributing insurance cards as indicated by procedure
coordinating all labs/procedures as requested
maintaining private physician office charts
preparing encounter forms
investigating and account for missing encounter forms
auditing encounter forms for completeness and accuracy before batching
batching encounter forms or charge posting in Maestro Care
scheduling tests and procedures
completing and distributing ancillary service requisitions
explaining billing to patients according to PRMO credit and collection policies
determining the amount of cash to be collected based on insurance plan
checking-out patients
making return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling tests and procedures
answering telephone, take and deliver messages to physicians, nurses and others
reporting obtained medical information from patients and referring physicians accurately, completely and timely
disseminating messages according to practice communication standards