Patient Service Associate - Health and Fitness Center
About The Position
This customer service position plays an important role at the Duke Health & Fitness Center. This individual greets members & guests as they enter the facility, provides locker keys, and towels, takes monetary transactions via POS for programs and services, and answers membership questions. This position requires computer data entry and retrieval. This position independently answers phones, handles customer inquiries/complaints, schedules massage appointments and provides emergency services as necessary. They are responsible for the processing of membership contracts, guest waivers, and other administrative paperwork. They do financial balances at the beginning and end of each shift. This position works approximately every other weekend and with some possible coverage during the week as needed.
Requirements
- Work requires knowledge of basic grammar and mathematical principles, normally acquired through high school education
- A minimum of one year of work experience directly communicating
- Experience in effectively coordinating multiple tasks or activities
- Experience working with point of sale monetary transactions, including cash, check and credit cards
- Excellent interpersonal and communication skills
- Microsoft Office computer skills
- Club Management software
- cash handling skills
- ability to perform multiple tasks at the same time
- Able to stand for prolonged periods
- able to lift 35 pounds
- bending and twisting required
Nice To Haves
- Two years of customer service is preferred.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
