Patient Service Associate Lead

Albany Medical Health System•Albany, NY

36d•Onsite

About The Position

Work alongside the Practice Coordinator / Manager to facilitate coordination of daily check in, scheduling, check out and back-end duties. Support staff and assist all patients that report to the front check in desk. Coordinate patients' referrals and prior authorization for additional diagnostic testing or procedures. Schedule surgical procedures. Greet patients in a prompt, courteous and professional manner. Interact with a diverse patient population. Utilize the electronic medical record to maintain patient records via registration process and scan functionality. Update insurance information, attending appointment, collect patient co-pays and other duties as assigned at the time of patient check in for scheduled appointments. Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies. Schedule follow up appointments and referral as needed when patients check out. Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies. Answer incoming phone calls and direct appropriately to team members. Conveys professional image by adhering to the established dress code. Essential Duties and Responsibilities Responsible for initiating surgical booking process. Compile booking sheets, all surgical consents, pre-op orders, prior authorization and pre-admission forms. Preparing patient disability and out of work / school paperwork. Responsible for updating the system with registration, scheduling and insurance information. Responsible for discussing financial obligation and explaining regulatory forms and answer any questions with patient. Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow. Understands the practice and hospital strategic plan. Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role. Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center. Exemplifies Albany Med CARES guiding principles. Is a champion to ensure an optimal patient experience. Understands and promotes patient and employee safety as our top priority. Promotes a safe environment and promptly reports issues. Understands patient safety goals.

Requirements

High School Diploma/G.E.D. - required
Experience using an electronic health record and Microsoft Office a plus.
Excellent customer service skills.
Ability to multi-task in a high patient volume unit.
Ability to learn and utilize resources.
Strong time management skills.
Ability to review information and draw appropriate conclusions.
Good judgement and ability to problem solve; escalate issues as needed.
Strong teamwork skills and work ethic.

Nice To Haves

Associate's Degree - preferred
3-5 years office experience or three years of related experience in a medical practice - preferred

Responsibilities

Work alongside the Practice Coordinator / Manager to facilitate coordination of daily check in, scheduling, check out and back-end duties.
Support staff and assist all patients that report to the front check in desk.
Coordinate patients' referrals and prior authorization for additional diagnostic testing or procedures.
Schedule surgical procedures.
Greet patients in a prompt, courteous and professional manner.
Interact with a diverse patient population.
Utilize the electronic medical record to maintain patient records via registration process and scan functionality.
Update insurance information, attending appointment, collect patient co-pays and other duties as assigned at the time of patient check in for scheduled appointments.
Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
Schedule follow up appointments and referral as needed when patients check out.
Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies.
Answer incoming phone calls and direct appropriately to team members.
Conveys professional image by adhering to the established dress code.
Responsible for initiating surgical booking process.
Compile booking sheets, all surgical consents, pre-op orders, prior authorization and pre-admission forms.
Preparing patient disability and out of work / school paperwork.
Responsible for updating the system with registration, scheduling and insurance information.
Responsible for discussing financial obligation and explaining regulatory forms and answer any questions with patient.
Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
Understands the practice and hospital strategic plan.
Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
Exemplifies Albany Med CARES guiding principles.
Is a champion to ensure an optimal patient experience.
Understands and promotes patient and employee safety as our top priority.
Promotes a safe environment and promptly reports issues.
Understands patient safety goals.