Patient Service Representative Lead

CommonSpirit Health • Colorado Springs, CO

3d

About The Position

You have a purpose, unique talents and NOW is the time to embrace it, live it and put it to work. We value incredible people with incredible skills – but your commitment to a greater cause is something we value even more. This is the heartbeat of our organization and your time will be spent in a supportive, team environment with resources to help you flourish and leaders who care about your success. Join our Patient Service Representative team. As a Patient Service Representative Lead you will: Partner with clinic leadership to assist with oversight of the patient service team. Provide clerical/office support within a physician clinic, including, but not limited to reception, telephone, medical records, charge entry, referrals, and retrieval of medical information from internal and external systems and sources. Offer support by facilitating, communicating, and collaborating with both the healthcare team and the patient/family to identify and meet the physical, emotional and spiritual needs of the patient. Demonstrate personal accountability for relationship- based care, organizational mission, and core values.

Requirements

• High School Diploma or GED required.
• 2 years’ experience working in a healthcare setting, preferred experience in an outpatient clinic or physician office.
• Previous work history that demonstrates basic office and computer skills, filing, telephone answering, reception, basic knowledge of computer software i.e. Microsoft Word, E-mail, Excel ,etc.
• Knowledge of medical terminology and medical insurance payers
• Attention to detail
• Critical thinking and problem solving
• Desire to work with patient populations
• Physical Requirements - Sedentary Work - prolonged periods of sitting and exert/lift up to 10 lbs. force occasionally)

Responsibilities

• Partner with clinic leadership to assist with oversight of the patient service team.
• Provide clerical/office support within a physician clinic, including, but not limited to reception, telephone, medical records, charge entry, referrals, and retrieval of medical information from internal and external systems and sources.
• Offer support by facilitating, communicating, and collaborating with both the healthcare team and the patient/family to identify and meet the physical, emotional and spiritual needs of the patient.
• Demonstrate personal accountability for relationship- based care, organizational mission, and core values.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees