Patient Service Associate Bilingual - Medical Front Desk or Receptionist

THE DOOR - A CENTER OF ALTERNATIVES INC • New York, NY

5h • $23 - $25 • Onsite

About The Position

The Patient Service Associate is an integral part of the health center team. This crucial position is the first point of contact a young person makes with the health center. The incumbent should possess excellent interpersonal and communication, and organizational skills.

Requirements

• Minimum of High School diploma/G.E.D. and 2 years of administrative, operations or clinical support experience required, preferably in a medical setting
• Bilingual English / Spanish or English / French required
• Ability to establish a good rapport and to provide excellent customer service with young people, staff, vendors, and guests
• Tech savvy including EMR experience (preferably eClinicalworks), Microsoft (Outlook, Teams, Excel, Word, PowerPoint) and other software programs
• Demonstrated proficiency in written and oral communication, and excellent interpersonal skills
• Data entry experience and/or strong typing skills preferred
• Strong organizational skills and ability to multitask in a face-paced environment
• Ability to work independently

Responsibilities

• Greet and welcome young people, answer the telephone, schedule appointments, and overall, provide young people with excellent patient experience in the health center
• Screen young people to determine appointments, medical/counseling needs, or other services
• Make phone calls, send emails, text messages, or portal messages to remind patients of upcoming appointments, or to re-schedule clients who have missed or cancelled appointments
• Maintain, prepare and copy/fax medical record requests
• Utilize ePACES (Medicaid website), determine Medicaid eligibility and identify insurance plans
• Register & interview young people, assemble medical records and request pertinent information
• Scan and file patient documents in the patient’s medical record in eClinicalWorks Responsible for the collection and distribution of mail for the health center
• Participates in patient-centered medical home care team collaboration, including team huddles.
• Performs other related tasks as requested by supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees