Front Desk Receptionist (Bilingual)

New York Psychotherapy and Counseling Center•New York, NY

7h•$19 - $20

About The Position

The Front Desk Receptionist performs routine clerical and administrative work in answering telephones, assisting clients and visitors, providing assistance, crucial support to prescribers, clinical reporting and scheduling.

Requirements

Bilingual; fluent in English and Spanish
High School Diploma or equivalent
1-2 years of reception experience in a fast-paced office, preferably in medical or community mental health office
Exceptional customer service skills
Ability to maintain self-care and cope with mental and emotional stress related to the position, function independently, and have flexibility, consistency, and professionalism
Ability to multi-task with attention to detail
Works well in a team setting
Able to work well in a fast-paced environment
Proficient in Microsoft SharePoint, Office, Outlook, Word, Excel, and PowerPoint
Working knowledge of MS TEAMS video meeting platform
Ability to perform with versatility and tact in an evolving work environment of a mental healthcare facility
Maintains a positive attitude and is friendly, upbeat, and has a great “can do” personality
Passionate about NYPCC’s mission and values

Responsibilities

Greet and welcome clients and visitors directing them appropriately upon arrival
Check clients in and out on electronic health record system
Answer phones, take messages, and transfer calls as needed
Perform general office duties inclusive but not limited to scanning, faxing, and making copies
Schedule appointments for clients and conduct outreach as determined by management
Assist with processing referrals and intake related scheduling appointments for clients
Provide prescribers with both in-person and virtual support.
Assist prescribers and other staff to ensure efficient scheduling
Provide daily scheduling outreach and regularly submit summary reporting data
Processing of prior authorizations and obtain the required approval for medications
Facilitate Medical Records requests in compliance with state regulatory guidelines
Electronically store, accurately record patient information into EMR system
Provide support to all interdisciplinary teams, including clinical and medical staff
Maintain confidentiality, ensuring to safeguard PHI as well as related documents in compliance with HIPAA regulations
Assist with opening and securely closing the clinic when required
Perform other duties as assigned by Senior Clerical Staff, Management, Program Administration and Leadership
Perform other duties based on operational needs to provide a positive client experience