Patient Service Assistant
About The Position
Serves as the principle contact for the department. Customers include patients, visitors, general public, physicians, physician office staff, nursing and other entity employees. Maintains confidentiality in regards to patient personal/financial information and medical records. Determines whether patient information can be released (via telephone or in person) to nursing units, service departments, physicians, residents, visitors, insurance companies, law enforcement agencies, media and general public. Answers and screens incoming/clinical phone calls. Responds to a wide variety of questions and attempts to resolve issues regarding customer satisfaction as appropriate. Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Assists in meeting the needs of all visitors. This involves making housing arrangements for families and acting as a referral source for hospital-based programs. Maintains calendar of events for appropriate use in disseminating information. Maintains information relative to departmental and provider locations throughout the facility. Obtains consent signatures for general medical care/hospitalization, etc., for legally appropriate family member as required. Assists in admission or scheduling functions such as making identification (ID) bracelets for pre-admitted patients, performing medical record number searches, compilation of documents, etc.; tasks are appropriately prioritized, determining urgency and responding accordingly. Sorts and distributes department specific reports and forms to appropriate staff. Files and maintains department documents. Accepts and ensures delivery of packages or other items left at primary reception points. Completes registration process efficiently and accurately for patients accessing the facility for their health care needs.
Requirements
- None Required.
- High School Graduate.
- No experience required.
- Must have excellent customer relations, communication, and organizational skills with special attention to detail and the ability to adjust presentation to fit customer need.
- Basic computer skills with Microsoft Office products, Registrations Management Systems or similar products.
- Must be able to handle large workloads and many interruptions in a fast paced environment without direct supervision.
Nice To Haves
- Previous reception and/or clerical experience are preferred.
- Bilingual skills preferred.
Responsibilities
- Serves as the principle contact for the department.
- Maintains confidentiality in regards to patient personal/financial information and medical records.
- Determines whether patient information can be released (via telephone or in person) to nursing units, service departments, physicians, residents, visitors, insurance companies, law enforcement agencies, media and general public.
- Answers and screens incoming/clinical phone calls.
- Responds to a wide variety of questions and attempts to resolve issues regarding customer satisfaction as appropriate.
- Monitors patient flow to ensure they are cared for in the most efficient and courteous manner.
- Assists in meeting the needs of all visitors.
- Maintains calendar of events for appropriate use in disseminating information.
- Maintains information relative to departmental and provider locations throughout the facility.
- Obtains consent signatures for general medical care/hospitalization, etc., for legally appropriate family member as required.
- Assists in admission or scheduling functions such as making identification (ID) bracelets for pre-admitted patients, performing medical record number searches, compilation of documents, etc.; tasks are appropriately prioritized, determining urgency and responding accordingly.
- Sorts and distributes department specific reports and forms to appropriate staff.
- Files and maintains department documents.
- Accepts and ensures delivery of packages or other items left at primary reception points.
- Completes registration process efficiently and accurately for patients accessing the facility for their health care needs.
Benefits
- Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
- Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
- Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
